Department: Client Services

Reports To: Director of Client Success

Experience: 5+ years agency experience

Position Summary:

In two words? OWN IT! We’re looking for that one-of-a-kind, your business is my business, I woke up in the middle of the night with this great idea, Senior Account Manager. Someone who can plan the work and work the plan. We’ll surround you with a great team, introduce you to interesting and exciting clients, and give you the tools you need to be successful. Your job is to make sure that our clients are successful. That’s what they expect from us, so that’s what we’ll expect from you. Win/Win!

The person we’re looking for can balance thinking and doing, collaborating and delegating. We’re looking for a “W” shaped person who can move from high-level strategy—down to the granular details—and back to planning again, measuring and managing the results as they go.

Must do’s:

Take care of the client. Be a partner they can count on. Be Open, Humble, and Helpful, always. Learn more about OHH! here.

Plan the work, work the plan. Conduct and facilitate research, and then use the research findings, your industry experience, and the client’s business goals, to write and present annual marketing and communications plans. Then execute those plans!

Help your clients see the future. What else should they be doing? How can we make it better? What’s the next tactic in the strategy that needs to be executed? Solve. Solve. Solve. Grow. Grow. Grow.

Lead and Follow-through. You’ll be leading key accounts, so keep your project management hat nearby. The buck starts and stops with you, but there’s a team around you to get the work done. Use them wisely, give good notes, thank them often, and they’ll love you forever.

Must have’s :

Passion for the business of marketing. You’ve been doing this a while, so you know what a powerful tool marketing is for businesses. You know that it works because your clients have seen results.

Articulation of Results – Data is meaningless without insight, so clients will rely on you to translate their data into action, and to give their results regular meaning and analysis.

Stage Presence – You know how to prepare for a meeting, lead the meeting, and follow-up. You can work a whiteboard, a laptop, a board room, and a stage if you need to. (You’ll probably need to.)

Insane Curiosity about the client’s business, their industry, and their challenges. In this position, you’ll need to be both teacher and learner, a question-asking-zealot, and an advocate for the value of research. You’ll work alongside our research partners to develop, execute, and analyze, market research, consumer behavior, and industry trends to inform plan development.

Willing Flexibility – No two days (or clients) are the same. Some days will be longer than others, some clients will need more coaching. You’re going to need to go (and manage) with the flow. This is not a 9 to 5 business, it’s also not a coal mine. We offer professional development trips, field trips and agency swaps. If you can be flexible, so can we.

Fiscal Responsibility – It’s a grown up word with grown up consequences. Our clients have budgets—we have budgets. Time is money and you’ll be in charge of both. You must be able to develop budgets, manage and document billable work, fairly and accurately identify future client needs, and contribute to the profitability of the agency. Client expectations should be exceeded, budgets should not.

Realistic Expectations – Clients and peers will ask for the impossible sometimes. It’s your job to know what is and isn’t possible and communicate that to both. Clearly, up-front, with kindness.

Creative Thinking – So you can’t draw a stick? That’s okay, that’s why we have a design department. But that doesn’t mean you can’t imagine a different kind of stick—a better stick—a stick that does something no other stick can do! Creativity is a cornerstone of problem-solving. We hire problem-solvers and create an environment that inspires and rewards creativity. Bring yours.

Writing Chops – Like we said, you don’t have to be an artist, but you do have to be able to communicate ideas and recommendations clearly, contextually, and persuasively. From emails to client deliverables, words matter, so do grammar and sentence structure.

Team Spirit – We’re a close-knit group. We depend on each other to deliver on our promises. There’s no room for egos here, but lots of room for collaboration, mentoring others, jumping in to help, and everybody’s good ideas. We’re not looking for lone wolves— around here, everyone’s spirit animal runs in the same pack.

So what do you think?

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