What we are looking for
Willow is looking for a fast learner who is hungry to grow. An Account Manager is focused on owning the delivery of major projects and building strong client relationships, but the ideal Account Manager is motivated to dig in on research and analytics and committed to growing their account management expertise. They understand how to identify opportunities and they defend the agency POV fervently.
An Account Manager understands how Willow makes money and is focused on delivering projects, campaigns and experiences of all kinds that exceed client expectations. They understand the difference between managing the process of getting work done and overseeing it. And are capable of doing both. This person is a creative problem solver and isn’t afraid to bring big ideas to the internal team and their clients.
They are empowered with full ownership of their client’s success. Personal and professional achievement is important to our Account Managers. They are competitive and constantly striving to take on new opportunities and responsibilities.
In short we are looking for someone who wants to challenge themselves to achieve big goals for their clients and Willow!
Position Summary
The primary goal of an Account Manager is owning a variety of projects, accounts and clients. The volume of work that Willow Account Managers can handle in any given week is impressive! Success comes through building strong relationships with clients that translate to increasing customer satisfaction and organic growth of existing accounts.
Account Managers that are successful are motivated to communicate proactively both internally and externally with a focus on what needs to happen next to bring projects to completion on time and within budget. In short, they are driven to overachieve both for their internal and external stakeholders!
The Account Manager position works independently on a range of accounts. In serving key accounts, an Account Manager will work alongside a Sr. Account Manager or Leadership.
Account Managers will be evaluated on the outcomes they deliver for our clients as well as their productivity, profitability, communication skills and personal growth. In addition Account Managers have performance and effectiveness goals related to their ability to grow the accounts they are working with and meeting of annual revenue goals. Attainment of outlined educational measures in the Pathways of Possibility will determine their growth trajectory from Account Manager to Senior Account Manager.
Like the entire Account Services team, Account Manager will benefit from weekly Account Service meetings, monthly 1:1 meetings, as well as additional training and professional development. Account Managers will write and present in client overview meetings with leadership to discuss client opportunities for growth. A series of peer training Lunch ‘n Learns will also be part of the training for Account Managers.