Adopting a Hub and Spoke Content Strategy

What is the Hub and Spoke Content Strategy? The hub and spoke model is one you’re probably already using whether you realize it or not. The strategy goes like this: Know Your Audience First, you have to take into account your audience and their customer journey. What content will they find value in? Once you’ve got this part nailed down,...

Remember Not to Forget

Remember Not to Forget

The COVID-19 pandemic has changed life for almost everyone in our country, if not the world. Here at Willow, we are all working remotely to help prevent the spread of the virus, and that is a change for our team! We’re all experiencing a wide range of emotions over the changes and the uncertainty that is ahead of us. But...

Zoom Best Practices: Insignificant Is Significant

Zoom Best Practices: Insignificant Is Significant

There’s a saying in client service that the “insignificant is significant.” At its core, this means that the smallest details of your relationships and interactions should be treated with care. There are little details in everything we do that can have a significant impact on perception. As we engage more frequently in virtual communications, here are five Zoom best practices to...

IP Filters for Home Networks During COVID-19

Does your website receive a large amount of traffic from your own employees? One of the most common filters that we apply to our clients Google Analytics accounts is an IP filter for office locations. Although employees may be a primary user of your site, it is likely that you are still primarily interested in your site's performance for external...

Zoom Best Practices and Setup

Zoom Best Practices: Setting Up For Success

From audio and video controls to meeting recording and transcription, Zoom has an extensive list of controls for your meetings. All you have to do is explore your options and customize your own personal settings. We’ve got three Zoom best practices to follow for quickly customizing your setup as well as specific tips for protecting your space from being "zoom-bombed."...